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Privacy Policy

Privacy Policy effective starting January, 2020

What this policy covers

Your privacy is important to us, and so is being transparent about how we collect, use, and share information about you. This policy is intended to help you understand:

If you do not agree with this policy, please do not access or use our website or interact with any other aspect of our website.

To view our privacy policy related to our RSTAR Affinity Application, please click here.

What information our website collects about you

We collect information you provide when submitting a form on our website. We use Google Analytics, further described below, to collect information about your interaction with our website’s pages.

How our website collects the information

Website Cookies

By using this site, you agree that we may store and access cookies on your computer or mobile device (referred to in this policy as a “device”). A cookie is a small text file which is sent to your device by the web server so that the website can remember some information about your browsing activity on the website. The cookie will collect information relating to your use of our site, information about your device such as the device’s IP address and browser type, geographic data and, if you arrived at our site via a link from a third party site, the URL of the linking page. We cannot control nor do we have access to any cookies placed on your computer by these third party sites.

IP Anonymization in Google Analytics

By default, Google Analytics (referred to in this policy also as “Analytics”) uses the entire IP address of website users to provide general geographic reporting. When IP anonymizing is enabled, Analytics removes the last octet of the user’s IP address prior to its use and storage. RST enables this setting in our Analytics account so your full IP address is not recorded. The Analytics information is anonymous (i.e. it cannot be used to identify you and does not contain personal information such as your name and email address) and it is only used for statistical purposes.

More info on IP Anonymization in Google Analytics:

https://support.google.com/analytics/answer/2763052?hl=en&ref_topic=2919631

RST Return Material Authorization Form (referred to in this policy as “RMA”)

The RMA form can be used to submit a request to return RST products for servicing and repairs. By clicking AGREE + SEND on our RMA you consent to us contacting you in response to the products and services you have requested from us, and you are agreeing to our Privacy Policy. We do not provide your completed form information to any third parties.

RST Contact Forms

Contact forms are used to send RST correspondence about our services and products and can be found at throughout the website. The request is processed and stored through RST’s CRM, Salesforce. By submitting a form, you consent to us contacting you in response to the products and services you have requested from us, and you are agreeing to our Privacy Policy. We do not provide your completed form information to any third parties.

How we use the information collected by our website

Analytic Performance Cookies

Analytic performance cookies are used to monitor the performance of our website, for example, to determine the number of page views and the number of unique users our website has. Web analytics services are designed and operated by third parties; RST uses Google Analytics. As a user navigates between web pages, Analytics provides website owners JavaScript tags (libraries) to record information about the page a user has seen, for example the URL of the page. The Analytics JavaScript libraries use HTTP Cookies to “remember” what a user has done on previous pages and interactions with the website. The information provided by these cookies allow us to analyze patterns of user behaviour on our site and we may use that information to enhance user experience or identify areas of the website which may require maintenance. We can also analyze which pages are viewed on our site and how long for, and which links are followed.

Forms

We only use your directly submitted info to contact you about your request on our website. We do not provide your completed form information to any third parties.

How you can manage what information is collected by our website

Manage Cookies

Most of the currently available browsers give you the option of managing cookies by, for example, disabling them entirely, accepting them individually, and deleting saved cookies from your hard drive. To learn more about cookies, visit www.allaboutcookies.org or go to the help menu within your internet browser. If you experience any problems having deleted cookies, you should contact the supplier of your web browser.

Manage or Opt-Out of Google Analytics

If you would like to opt-out of Google Analytics, please do so by clicking on the links below. Please note that RST assumes no responsibility for installing any third party software:

Google Analytics opt-out browser add-on:

https://tools.google.com/dlpage/gaoptout

More info on how Google Analytics uses cookies on websites:

https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage

Forms

In most cases, we will collect personal information directly from you when you interact with us about a product or service that we offer or provide (for example, when you email us or contact us through our website). We identify the purposes for which we may collect, use and disclose your personal information at the time that we collect such information. Such purposes include providing and delivering products or services to you, responding to your inquiries, and internal business purposes such as administering or improving our website. We obtain your consent for such purposes at or before the time that we collect, use or disclose your personal information, except where permitted or required by law. We may share personal information in order to fulfill the purposes that you have consented to. We may also share your personal information with third party service providers as necessary for them to provide services on our behalf. Some service providers may be located outside of Canada where personal information may be subject to the laws of those jurisdictions.

Other important privacy information

Changes

We may from time to time change this Privacy Policy. The most recent date of changes is indicated on the top of this page. Your continued use of this website following any changes to this Privacy Policy constitutes your acceptance of any such changes.

California Consumer Privacy Act (CCPA) – for California residents

California residents may have additional rights over their personal information. It should be noted that since RST does not knowingly sell or distribute information collected from its users in the traditional sense, the privacy rights info in other sections of the privacy policy aptly provides information regarding:

The Right to Request Your Information and its Deletion.

RST only collects recognizable personal information (name, phone, email, company, country, etc.) from forms submitted by users on our site

Under certain conditions, you may have the right to request that we delete your personal information by contacting us at:

RST Instruments Ltd.,
11545 Kingston St.,
Maple Ridge, BC
V2X 0Z5
Canada
Email: [email protected]
Phone: 604-540-1100
Toll Free: 1-800-665-5599

Verification of Identity for Requests

Requests, in accordance with California law, must include (i) a description of what you want removed and information reasonably sufficient to permit us to locate the noted information; and (ii) your first name, last name, email address, mailing address (including city, state, and zip) and year of birth so that we can process your request. Please note that if we are unable to verify your request, we will contact you for more information. If we are unable to confirm your correct identity, we may deny the request for deletion but will provide you with an explanation. Please provide us with written permission to allow an Authorized Agent to act on your behalf if you would like to appoint them to present a request on your behalf.

Non-Discrimination

Should you decide to exercise your privacy rights as outlined in the CCPA, we will not discriminate against you for exercising any of these rights.

Children’s Privacy

We do not knowingly collect any personal information from minors aged 18 and under. If RST learns that a minor has provided personal information, we will use reasonable efforts to promptly remove such information.

Do Not Track Requests

Some web browsers may be able to set “do not track” for websites and other online services and attempt to block user activity from being tracked across web pages or devices. Currently there are no governing procedures for how websites should behave when such an occurrence is presented. This site does not currently react to these signals.

Contact Us

If you have any questions about this Privacy Policy, please contact us.

RST Instruments Ltd.,
11545 Kingston St.,
Maple Ridge, BC
V2X 0Z5
Canada
Email: [email protected]
Phone: 604-540-1100
Toll Free: 1-800-665-5599

Speak with an Expert

I’m very happy with the quality of the instrumentation and technical support from RST, as always. They worked with us from the initial stages of the project to ensure that we were fully prepared and equipped to use the RSTAR network for the first time. They delivered everything within the tight project time frame to ensure that there were no delays on site, and the submersible tilt meters looked like new even after over twelve months of being submerged in Thames water!
 
-Richard Lipscombe, BEng (Hons), Director & Principle Consultant - RL Geotechnical Ltd