RMA: Return Material Authorization (returns)

All material returned to RST Instruments Ltd. must have an official RMA number. RMA numbers will be provided by an RST representative. Please fill out and submit the form below to initiate a request for Return Material Authorization (RMA). Please note that all items marked “(required)” must be filled with a proper response.

Alternatively, you may also contact the RST Service Department at:
TELEPHONE: 604-540-1100
TOLL FREE (North America): 1-800-665-5599
EMAIL: service@rstinstruments.com

  1. A RST representative will contact you directly to provide you with an assigned RMA number.

  2. The completion of this RMA form assumes that all items returned to RST are properly cleaned and free of all hazardous contaminants which may pose a safety risk.

  3. The shipping package containing the returned products must have the assigned RMA Number clearly printed on the outside of the package.