Field Services

We’re not just manufacturers, we’re your partners. At RST, we view ourselves as an extension of your monitoring team.

At all stages, RST is there.

Seamless Commissioning and Field Services: Maximizing Success for Your Projects

At RST, we offer a comprehensive range of field services and specialize in the seamless commissioning of RST systems. With our highly skilled field service representatives, we provide solutions that ensure the success of your projects from start to finish. By partnering with us, you will benefit from our expertise, technical proficiency, streamlined processes, and customized solutions that optimize the performance of your RST systems.

Our field service representatives possess a deep understanding of RST systems and bring comprehensive technical knowledge and industry expertise to every project. They ensure that your systems are installed, calibrated, and fully operational, allowing you to achieve accurate and reliable data from the outset.

Partnering with us streamlines your commissioning process, saving you time and resources. Our representatives navigate complex commissioning procedures swiftly and effectively, following industry best practices to ensure timely execution of all critical steps. By leveraging their expertise, you can accelerate project timelines, minimize delays, and swiftly move towards data acquisition and analysis.

Our field service representatives go beyond installation and calibration, optimizing your RST systems for peak performance.

Through analysis and fine-tuning, they maximize data accuracy and minimize disruptions, unleashing the full potential of your systems from day one.

RST’s field services team offers comprehensive assistance tailored to your needs, including:

  • Selection of instrumentation
  • Instrument installation / Supervision
  • Inspection / Troubleshooting
  • On-site training
  • Modernization and optimization of existing monitoring systems
  • On-site operation and maintenance

We understand that each project is unique, with specific requirements and challenges. Our field service representatives take a tailored approach, designing commissioned solutions that align with your project goals and objectives. By collaborating closely with your team, they adapt their expertise to the complexities of your RST systems, guaranteeing results that meet and exceed your expectations.

Our relationship with you extends beyond the commissioning process. We provide ongoing support on-site or remotely and training to ensure you maximize the long-term benefits of your RST systems. Our field service representatives address concerns, provide guidance, and offer comprehensive training to your personnel. By fostering a strong partnership, we empower you with the knowledge and skills necessary to operate and maintain your RST systems effectively.

In addition to our commissioning expertise, we offer comprehensive on-site troubleshooting and operation & maintenance services for your RST systems. Our field service representatives are equipped to handle all aspects of system O&M, ensuring the continued performance and longevity of your RST systems.

On-Site Operation: Our skilled technicians are available to operate your systems, handling day-to-day operations and data collection. With their in-depth knowledge of the systems, they ensure smooth operation, accurate data acquisition, and timely reporting. We do the work so you can focus on other project aspects while having complete confidence in the reliability and quality of the collected data.

Maintenance and Repairs: Regular maintenance is crucial to keep your RST systems in optimal condition. Our field service representatives perform routine inspections, preventive maintenance, and calibration to ensure that your systems continue to deliver accurate results. Should any issues arise, our technicians are skilled in troubleshooting and prompt repairs, minimizing system downtime and optimizing performance.

Data Reporting: We go beyond collecting data – by providing comprehensive reports and insights, enabling you to make informed decisions and take proactive measures. Our detailed reporting helps you identify trends, anomalies, and potential areas for improvement, ensuring that your projects remain on track and achieve the desired outcomes.

Training and Knowledge Transfer: As part of our on-site O&M service, we offer training programs to your personnel. Our field service representatives share their knowledge and best practices, equipping your team with the skills necessary to operate and maintain the RST systems effectively. Through knowledge transfer, we empower your staff to confidently handle routine operations, basic troubleshooting, and data analysis, further enhancing the efficiency and productivity of your projects.

With our on-site operation and maintenance service, you can rely on RST to provide comprehensive support throughout the lifecycle of your RST systems. From seamless commissioning to ongoing operation, maintenance, and data reporting, our field service representatives ensure the continued success of your projects.

Contact us to discuss your specific requirements and discover how our on-site services or remote assistance can benefit your organization.

Need Assistance?

Log a support ticket and our team will be in touch shortly.

Find our service terms and conditions on our Terms & Conditions page.


Please contact the Service Department via:

Tel: 604-540-1100
Toll Free: (North America): 1-800-665-5599


Speak with an Expert

I’m very happy with the quality of the instrumentation and technical support from RST, as always. They worked with us from the initial stages of the project to ensure that we were fully prepared and equipped to use the RSTAR network for the first time. They delivered everything within the tight project time frame to ensure that there were no delays on site, and the submersible tilt meters looked like new even after over twelve months of being submerged in Thames water!
-Richard Lipscombe, BEng (Hons), Director & Principle Consultant - RL Geotechnical Ltd