Calibrations and Repairs

Services Department

RST offers complete calibration and repairs for all its products. All instruments designed and manufactured by RST are factory calibrated within an ISO 9001:2015 certified facility.

Calibrations

On-going calibration during service life ensures your monitoring instrumentation produces the best data possible. RST recommends reviewing the product manual to learn the best calibration schedule for your instrument. If your instrument doesn’t work perfectly during acceptance tests or function checks when you receive it, send it to us for re-calibration.

Download Vibrating Wire Piezometer Files

Repairs

RST knows that instrumentation can be damaged in the field during the course of work. RST Service Department will help to determine a plan and get your instrumentation back to collecting data as soon as possible.

Please note that all material returned to RST must have an official Return Material Authorization (RMA) number provided by an RST representative.

Repair and calibration

• Repair estimates are subject to a one-hour inspection charge.
• Repairs and Calibration that total less than $1,500 will be completed at time of inspection unless otherwise specified. We will communicate with you and obtain approval before performing any work above 1,500$.
• Equipment must be clean and uncontaminated.
• Equipment deemed unsafe will be returned at customer expense.
• Equipment without an RMA will be returned at customer expense.
• Unclaimed equipment will be returned at customer expense after three months.
• Legacy equipment may be unserviceable subject to parts availability.

Please ensure you provide a valid Purchase Order of 1500$ for Repair and Calibration prior to sending your equipment for repair. Only actual cost will be invoiced at completion of work.

In the case you wish to pay using a credit card please indicate “Credit Card” in the Purchase Order# field.

Repair and calibration request form

Email for non-humans

Company Name *

Company Address *

Delivery Address

Contact Name *

Contact Phone *

Contact Email *

Purchase Order #

Customer PO File & Relevant Picture(s)

	File *
1	File name: File size:

Add File

Equipment Details

Item 1 Model/Part #:

Item 1 S/N:

Item 2 Model/Part #:

Item 2 S/N:

Item 3 Model/Part #:

Item 3 S/N:

Item 4 Model/Part #:

Item 4 S/N:

Item 5 Model/Part #:

Item 5 S/N:

Item 6 Model/Part #:

Item 6 S/N:

Item 7 Model/Part #:

Item 7 S/N:

Item 8 Model/Part #:

Item 8 S/N:

Item 9 Model/Part #:

Item 9 S/N:

Item 10 Model/Part #:

Item 10 S/N:

Reason for Return *

• Repair
• Calibration
• Other

Reason for Return (Other) *

Describe the location or application where the equipment was installed and criticality.

In order to help us prioritizing urgent cases, please indicate if;

Is the issue representing immediate safety?

YesNo

Is the issue causing immediate financial impact to your company?

YesNo

Additional Notes and Instructions *

All Calibration & Repair Requests are subject to RST Terms & Conditions and can be found at:

https://rstinstruments.com/rst-standard-terms-conditions/

By sending your equipment, you hereby agree to RST Terms & Conditions.

Submit

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