Calibrations and Repairs

“An instrument reading is useful only if the correct calibration is known.”

—John Dunnicliff, Geotechincal Instrumentation for Monitoring Field Performance

Services Department

RST offers complete calibration and repairs for all its products. All instruments designed and manufactured by RST are factory calibrated within an ISO 9001:2015 certified facility.


On-going calibration during service life ensures your monitoring instrumentation produces the best data possible. RST recommends reviewing the product manual to learn the best calibration schedule for your instrument. If your instrument doesn’t work perfectly during acceptance tests or function checks when you receive it, send it to us for re-calibration.

Download Vibrating Wire Piezometer Files


RST knows that instrumentation can be damaged in the field during the course of work. RST Service Department will help to determine a plan and get your instrumentation back to collecting data as soon as possible.

Please note that all material returned to RST must have an official Return Material Authorization (RMA) number provided by an RST representative.


Repair and calibration

  • Repair estimates are subject to a one-hour inspection charge.
  • Repairs and Calibration that total less than $1,500 will be completed at time of inspection unless otherwise specified. We will communicate with you and obtain approval before performing any work above 1,500$.
  • Equipment must be clean and uncontaminated.
  • Equipment deemed unsafe will be returned at customer expense.
  • Equipment without an RMA will be returned at customer expense.
  • Unclaimed equipment will be returned at customer expense after three months.
  • Legacy equipment may be unserviceable subject to parts availability.

Please ensure you provide a valid Purchase Order of 1500$ for Repair and Calibration prior to sending your equipment for repair. Only actual cost will be invoiced at completion of work.

In the case you wish to pay using a credit card please indicate “Credit Card” in the Purchase Order# field.


Repair and calibration request form


File name:

File size:

By sending your equipment, you hereby agree to RST Terms & Conditions.


Need assistance with equipment?

Log a support ticket and our team will be in touch shortly.

Contact Us

Please contact the Service Department via:

Tel: 604-540-1100
Toll Free: (North America): 1-800-665-5599
Calibration & Repairs:
Equipment Issues or Questions:


Speak with an Expert

I’m very happy with the quality of the instrumentation and technical support from RST, as always. They worked with us from the initial stages of the project to ensure that we were fully prepared and equipped to use the RSTAR network for the first time. They delivered everything within the tight project time frame to ensure that there were no delays on site, and the submersible tilt meters looked like new even after over twelve months of being submerged in Thames water!
-Richard Lipscombe, BEng (Hons), Director & Principle Consultant - RL Geotechnical Ltd