Calibrations and Repairs
“An instrument reading is useful only if the correct calibration is known.”
—John Dunnicliff, Geotechincal Instrumentation for Monitoring Field Performance
Services Department
RST offers complete calibration and repairs for all its products. All instruments designed and manufactured by RST are factory calibrated within an ISO 9001:2015 certified facility.
Calibrations
On-going calibration during service life ensures your monitoring instrumentation produces the best data possible. RST recommends reviewing the product manual to learn the best calibration schedule for your instrument. If your instrument doesn’t work perfectly during acceptance tests or function checks when you receive it, send it to us for re-calibration.
Repairs
RST knows that instrumentation can be damaged in the field during the course of work. Contact the RST Service Department to help determine a plan to get your instrumentation back to collecting data as soon as possible.
Please note that all material returned to RST must have an official Return Material Authorization (RMA) number provided by an RST representative.
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Contact Us
Please contact the Service Department via:
Tel: 604-540-1100
Toll Free: (North America): 1-800-665-5599
Calibration & Repairs: rnr@rstinstruments.com
Equipment Issues or Questions: support@rstinstruments.com
Speak with an Expert
I’m very happy with the quality of the instrumentation and technical support from RST, as always. They worked with us from the initial stages of the project to ensure that we were fully prepared and equipped to use the RSTAR network for the first time. They delivered everything within the tight project time frame to ensure that there were no delays on site, and the submersible tilt meters looked like new even after over twelve months of being submerged in Thames water!
-Richard Lipscombe, BEng (Hons), Director & Principle Consultant - RL Geotechnical Ltd